5.0
44 Reviews
5.0
On Google
24/7
Availability
4
Services Offered

Company Facts

City
Kansas City, KS
Address
1414 Benton Blvd, Kansas City, MO 64127
Business Hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews Across the Web

Aggregated rating of 5.0/5 from 44 reviews across platforms.

What customers mention most

From the 39 most recent Google reviews
Experience
quick response14professional staff14clear communication9reliable and punctual9thorough work7clean worksite4helped with insurance3reasonable pricing3
Services mentioned
flood and water cleanup10basement restoration7reconstruction and repair5damage assessment5demo and removal3mold remediation3water mitigation3

Counts show how many recent reviews mention each item. Aggregated from real customer reviews only.

Most Recent Reviews

Kim Bishop
May 7, 2026

I can’t say enough good things about this team. Knowledgeable. Reliable. Kind. Thorough. When you need this kind of work it is never an easy time for the homeowner. They were prompt and handled everything that needed to be done with care and skill. I would highly recommend them. Don’t hesitate to call them. Brad and Chris were on site and were superior. They also leave everything spotless when they finish the dirty work. They made a tough situation more bearable.

Erin Laughlin
Feb 20, 2026

Jason is fantastic to work with !!

Mekala Zadrozinski
Feb 18, 2026

I hired Paul (Wayne) after a house fire. After a series of frustrations with a previous contractor that I had to let go, I found Wayne. The experience after a fire is more frustrating than you even expect for so many reasons, but Wayne was the easy part. He was reliable, communicative, responsive, and most importantly I sensed that I could fully trust him to restore the house to the quality expected. In contrast to the last contractor, he wasn’t going to nickel and dime me, would advocate for me with the insurance company, and was flexible to small tweaks to ensure I got what I wanted. My restoration included a completely gutted kitchen, which was rebuilt with attention to detail and craftsmanship. Would recommend Wayne without a doubt.

Jen Hodges
Jan 13, 2026

I cannot speak highly enough about our experience with First Call. We initially contacted First call after a recommendation when a previous company missed a significant amount of mold and water damage during their remediation. Brad with First Call’s remediation team came out and was kind and thoughtful and incredibly thorough. Him and his guys were able to quickly remediate all of the mold and water damage and went above and beyond. Wayne and his team then helped us with reconstruction. Wayne was so intentional and kind and an excellent communicator. He explained everything to us in detail and was always making sure we felt comfortable and confident in the plan. He was readily available to us and quick to resolve any issues that came up. They did an amazing job and our house looks better than before. Everyone we interacted with at First Call made a stressful situation feel so approachable and no longer overwhelming. I cannot speak highly enough of them and if you find yourself in the unfortunate position with water damage or mold, do not hesitate to use First Call!

Doug Dugger
Aug 27, 2025

This crew replaced Sheetrock and repainted the basement wall. They also repaired our suspended ceiling, which had also been damaged by previous wall movement. The crew was punctual, polite, and very efficient. I would recommend them to anyone that needs this type of work done.

About First Call Restoration

First Call Restoration responds to property emergencies in the Kansas City area from its location listed as 1414 Benton Blvd, Kansas City, MO 64127, identified as serving Kansas City, Kansas. The company focuses on water damage restoration and fire damage restoration, and maintains round the clock availability for urgent situations. Customers and neighbors can rely on the team being reachable any time of day or night, as the business is open 24 hours every day of the week.

Water damage restoration services typically begin with a prompt assessment of affected areas to identify the source and extent of moisture intrusion. For local property owners, this work generally involves water removal, drying and dehumidification, moisture monitoring, and steps to help prevent secondary problems such as mold growth. Restoration often also includes removing or cleaning damaged materials when necessary and providing practical guidance to property owners about what to expect during the recovery process.

Fire damage restoration commonly starts with stabilization of the property and protection against further loss. Typical elements of fire restoration include soot and smoke residue removal, deodorization to address lingering odors, cleaning and salvage of personal items where possible, and coordination of debris removal and repairs. These tasks are intended to help return affected spaces to a safe, functional condition while preserving as much of the structure and contents as possible.

First Call Restoration is presented as an emergency resource for homeowners and property managers, with availability explicitly noted as 24/7. That availability supports fast action when incidents occur at any hour, and helps minimize additional damage that can result from delay. The company’s online presence shows a strong customer response, with a 5.0 average rating from 44 Google reviews, indicating that many clients have rated their experiences positively.

Throughout the restoration process, clear communication and practical planning tend to be important for property owners facing an unexpected loss. First Call Restoration positions itself to assist with the immediate needs of mitigation and cleanup, and to walk clients through the steps that commonly follow water or fire incidents. By focusing on restoration tasks that are most relevant to recovering properties, the company aims to make the process more manageable for those affected.

Anyone needing emergency water or fire restoration in the Kansas City area can find First Call Restoration at the address provided and may expect a team that is available around the clock. The firm’s services are centered on the core tasks required to stabilize, clean, and restore damaged property, and the listed Google rating reflects a consistently positive set of reviewer responses.

Services Offered

Water Damage Restoration
Extraction, drying, and repair.
Fire Damage Restoration
Structural repair and cleanup.
Smoke Odor Removal
Deep cleaning and deodorization.
Mold Remediation
Safe removal and prevention.

Credentials & Certifications

  • State LicensedNot verified by Restoringly
  • Fully InsuredNot verified by Restoringly
  • IICRC CertifiedSelf-reported, not verified by Restoringly

IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.

Photos

First Call Restoration photoFirst Call Restoration photoFirst Call Restoration photoFirst Call Restoration photoFirst Call Restoration photoFirst Call Restoration photo

Frequently Asked Questions

What services does First Call Restoration offer?

First Call Restoration offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Kansas City, KS area.

Does First Call Restoration offer 24/7 emergency service?

Yes. First Call Restoration is available 24 hours a day, 7 days a week for emergency response.

How is First Call Restoration rated by customers?

First Call Restoration holds 5.0/5 on Google from 44 reviews, a A grade from the Better Business Bureau.

Is First Call Restoration licensed and insured?

Restoringly has not verified licensing or insurance for First Call Restoration, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.

What areas does First Call Restoration serve?

First Call Restoration serves Kansas City, KS and the surrounding area, operating from 1414 Benton Blvd, Kansas City, MO 64127.

How do I contact First Call Restoration?

Call (816) 804-0154, visit their website, or request a free quote through Restoringly using the form on this page.

Contact this Pro

Get a quote directly from them.

Requesting quote from First Call Restoration

Your info is only shared with this specific company.

Step 1 of 3: What's happening?

Takes under a minute