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Reviews Across the Web
Aggregated rating of 4.7/5 from 279 reviews across platforms.
What customers mention most
From the 50 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
Quick and professional water cleanup after a minor flood in our basement. Very communicative and helpful.
Ercolano was very quick to respond to a water issue at our home, and they took on a great deal of work in communicating with my insurance company about the issue and the plan to address it. They were always very receptive to any concerns I had during the rebuild of damaged areas, and they were always willing to work with me to ensure that we were satisfied with the end result.
We experienced flooding in our basement and Joe was incredibly helpful throughout the entire process. His expertise, professionalism, and attention to detail made a stressful situation much easier to manage. He was very knowledgeable, extremely responsive, and did an excellent job with water removal and cleaning requirements. I highly recommend Joe and the team for their outstanding service!
This is a predatory company that also has many other problems. They promised to negotiate with insurance and told me I "wouldn't even need to be involved." Instead, they did work that was not negotiated and six months later sent a debt collector to hassle me for what the insurance refused to pay. I can't believe practices like this are even legal. Totally separate from this, their "rebuild team" is a joke. It took months of me calling them for them to finally schedule something, they lost notes of all of the required work, and in the end (months later) all of the work was just done by a subcontractor (who was fine but basically unconnected to Ercolano). If you have water damage or any other issue like it, save yourself the trouble and find a simple mitigation company and then a reputable contractor for repairs. I wouldn't use this company again if it was the last option in the world.
Paolo was excellent! He gave a thorough examination of our walls after a small kitchen flood and gave us the peace of the mind we were looking for. Highly recommend this company!
About Ercolano Cleaning & Restoration
Ercolano Cleaning & Restoration is a New Haven area restoration company based at 3 Powdered Metal Dr A, North Haven, CT 06473. The firm provides water damage restoration and fire damage restoration services to local property owners. They are available for emergencies around the clock, and their published hours show they are open 24 hours Monday through Sunday. The team presents itself as a local resource for homeowners and business owners facing urgent property damage.
Water damage restoration work with Ercolano Cleaning & Restoration typically begins with an on-site assessment to determine the scope of water intrusion and affected materials. Standard steps include water extraction, drying and dehumidification, and ongoing moisture monitoring to help protect building assemblies and contents. For local property owners this service often involves coordinating temporary mitigation measures, removing damaged materials when necessary, and documenting conditions so customers understand the restoration process and next steps.
Fire damage restoration services address both visible damage and the lingering effects of smoke and soot. Common elements of this work include stabilizing the affected areas, cleaning soot from surfaces, addressing smoke odor with appropriate mitigation techniques, and salvaging or cleaning contents when feasible. The process for property owners frequently requires careful sorting of items, targeted cleaning, and coordination to return spaces to a safe and functional condition while minimizing further damage.
Ercolano Cleaning & Restoration emphasizes emergency availability, with staff accessible at any hour for urgent situations. That around the clock accessibility is reflected in their hours, which indicate they are open 24 hours each day of the week. Customers have noted responsiveness and clear communication in online feedback, and the company’s Google rating of 4.7 from 279 reviews signals a consistently positive experience among people who have used their services.
Operating from a North Haven location, the company serves property owners in and around New Haven, providing practical, hands-on restoration support when incidents occur. The team describes the services in terms homeowners and business operators can rely on for immediate mitigation, cleanup, and the initial phases of recovery after water or fire events. Their approach focuses on addressing the primary causes of ongoing damage and helping customers understand the practical steps involved in restoring a property.
For those facing water or fire damage, Ercolano Cleaning & Restoration positions itself as an available, local option for assessment and remediation. Prospective customers can expect to receive an explanation of the recommended restoration steps and a plan for mitigation. The company’s consistent online rating and 24/7 accessibility are presented as reasons local property owners might contact them when disaster strikes and immediate action is required.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
- IICRC Certified FirmVerified against the official IICRC registry on 2026-08-05
- IICRC: Applied Structural Drying TechnicianVerified 2026-08-05
- IICRC: Water Damage Restoration TechnicianVerified 2026-08-05
- IICRC CertifiedSelf-reported, not verified by Restoringly
Photos
Frequently Asked Questions
What services does Ercolano Cleaning & Restoration offer?
Ercolano Cleaning & Restoration offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the New Haven, CT area.
Does Ercolano Cleaning & Restoration offer 24/7 emergency service?
Yes. Ercolano Cleaning & Restoration is available 24 hours a day, 7 days a week for emergency response.
How is Ercolano Cleaning & Restoration rated by customers?
Ercolano Cleaning & Restoration holds 4.7/5 on Google from 279 reviews, 3.3/5 on Yelp.
Is Ercolano Cleaning & Restoration licensed and insured?
Restoringly has not verified licensing or insurance for Ercolano Cleaning & Restoration, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.
What areas does Ercolano Cleaning & Restoration serve?
Ercolano Cleaning & Restoration serves New Haven, CT and the surrounding area, operating from 3 Powdered Metal Dr A, North Haven, CT 06473.
How do I contact Ercolano Cleaning & Restoration?
Call (203) 671-3206, visit their website, or request a free quote through Restoringly using the form on this page.
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