Delta Services

We had a bathroom flood with water leaking down on the Livingroom ceiling. I advised my insurance company who sent out Delta Restoration Service. They were very prompt in calling me after the insurance company advised of my need. They came out as expected, do a wonderful job of clean up. However, I asked the tech, several time, if I was going to need to get someone to fix the holes in the ceiling that they made to dry out the ceiling. I was assured that they "handle" the entire clean up, one stop stop. He told me their construction crew would be out to give an estimate as soon as they were finished, that was around May 12th. I had family staying w/us for a wedding but holes were still in the ceiling when they arrived. Called them a few time, once the lady told me that I needed to contact my insurance company to get authorization, WTH - they need a quote before they authorize anything. Called again and assured I would be receiving a call back in a few hours and they would get this resolved. Well it has days since that call. I would NEVER use this company again! It's one thing to apologize and resolve the issue; it's another thing to just lie. They apologize then NEVER try to resolve the issue. Can't stand people who don't follow up on their word. Like my mom said, if you don't have your word, you don't have anything! My ceiling as been like this since May 7, 2021!!!

Amazing company, everyone there is super friendly and professional. Work is completed in a timely manor and the supervisors and coordinators go through every part of the job with you. Anytime I had a question someone got back to me right away. 10/10 recommend.

Thanks!

Few years back we had a sewer main break that caused some water to back up into our basement bathroom. Luckily the bathroom was tiled and had 2” tile boarders around the walls so no water went into the walls or any other areas. Long story short they wanted to cut out 2ft of drywall in every room of our basement including areas that no water even touched. We kicked them out and told our insurance company to pay them for the clean up they had done. Clearly they do more work than needed to earn a few extra bucks.

I had an insurance claim for roof/garage-door and a small amount of gutters/paint and my insurance company assigned Delta Restoration Services to be the general contractor for my claim. I regret every second of dealing with Delta and their contractors and wish I would have just handled the complex claim myself. I was originally assigned Fred, who professed to by my advocate and get me the best prices and a quick quality job done. I stated my expectations for communication and he was on board. Once I signed the contract, everything changed. Fred was non-communicative, dismissive, very uninformative and was doing things behinds the scenes I did not approve. He started brokering deals with a roofing contractor to not perform some of the work that my insurance company was paying him to do - but Delta was still going to take the $. I caught him red handed with roofing contracts and email documentation proof that he tried to deceive me and claim I didn't want the work done. Unfortunately for Fred, that was a lie and my documentation caught him. Whether he was trying to commit fraud against me or he is just incompetent, that's for him to decide. But I sent all the documentation to the Delta general manager and Fred was promptly removed from my case. I will say the garage door guys they hired were awesome. The roofing contractor sucked and it was an absolute battle to get all the problems resolved with them. This is another area where Delta failed. The COMPLETELY stepped back and made me deal with the roofing contractor to get all the problems fixed. So much for being a general contractor representing your best interests when you have to fix the problems. I would NEVER use this company for any reason. You will be hung out to dry and you will have to manage everything yourself - which is exactly what they are supposed to be doing. AVOID.