4.5
69 Reviews
4.5
On Google
24/7
Availability
3
Services Offered

Company Facts

City
Ann Arbor, MI
Address
38500 Michigan Ave, Wayne, MI 48184
Business Hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews Across the Web

Aggregated rating of 4.5/5 from 69 reviews across platforms.

What customers mention most

From the 49 most recent Google reviews
Experience
fast response22caring and helpful11professional crew10clear communication10fair pricing6efficient work6insurance assistance3follow-up visits3
Services mentioned
basement flood cleanup16inspection and estimates6drying equipment setup5damaged material removal4fire debris cleanup3attic and ceiling repair3after hours response3

Counts show how many recent reviews mention each item. Aggregated from real customer reviews only.

Most Recent Reviews

MrOakland73
Apr 25, 2026

Had a flooded basement and called. Al and Leland work very fast and were nothing but professional. Did a great job and would highly recommend them.

Emily F
Mar 20, 2026

Had a great experience with this restoration company. They were quick to respond, professional the entire time, and explained everything clearly. The crew showed up on time, worked efficiently, and made sure everything was done right. You can tell they really care about their work and their customers. Highly recommend!

rosenda Ribas
Mar 19, 2026

Wonderful customer service just amazing all the way around. I will use them over and over thank you so much.

Alexander Wolf
Mar 9, 2026

Crisis Restoration repaired our ceiling which had both a leak and a crack from winter storm damage. Al (project lead) was wonderful at helping pinpoint the issues needing repair to give us several options with regards to the scope of the work and associated costs! Leland was excellent and managed the progress of the repairs each day on site and communicated with me to schedule follow-up visits for the next steps. Keith did a wonderful job with the ceiling drywall installation and color/texture match painting after. My wife was very happy with the final result! Everyone that I spoke to or interacted with at Crisis Restoration was super respectful and professional, and I felt that our home was in the best hands with the CR team. I felt like any questions or concerns that I had about the process and progress were helpful and considerate. I hope that we don't have another major emergency anytime soon, but I will certainly reach back out in the future if we need additional repairs. Thank you so much, Crisis Restoration!

alex baker
Mar 6, 2026

Crisis restoration came out to Ortonville and cleared all the debris from a house fire we had. Impeccable communication, very fast and reassuring.

About Crisis Restoration

Crisis Restoration is a home-restoration company listed as serving Ann Arbor, Michigan, with a facility address recorded at 38500 Michigan Ave, Wayne, MI 48184. The company focuses on helping homeowners and property managers recover from common but disruptive losses, offering services that address water, fire, and mold problems. Its public profile describes it as a home-restoration facility that also provides carpet cleaning, reflecting a scope that combines mitigation, cleanup, and restorative care for residential properties.

Water damage restoration at Crisis Restoration involves the kinds of steps property owners expect after leaks, flooding, or appliance failures. Technicians assess affected areas, remove standing water, and apply drying and dehumidification to limit ongoing damage. Salvage and cleanup of affected materials are part of restoring a space to a safe, usable condition, and the operation commonly includes targeted cleaning once moisture has been controlled. Carpet cleaning is listed alongside water work, which can be important when flooring and soft surfaces require specialized attention following water exposure.

Fire damage restoration and smoke cleanup are also core offerings. Those services typically address soot removal, odor reduction, and the stabilization of areas compromised by fire, while coordinating the necessary cleaning and repair steps to make a home habitable again. Mold remediation is part of the company’s service mix, described in its profile, and generally involves identifying contaminated areas, containing spread, removing affected materials, and cleaning surfaces to reduce recurrence. For homeowners, combining these services through a single restoration provider can ease the logistical burden of recovery after a damaging event.

Crisis Restoration advertises round the clock availability for emergencies, and its business hours are listed as open 24 hours every day. That continuous availability is intended to provide local property owners with a point of contact when unexpected water or fire incidents occur, enabling mitigation work to begin as promptly as possible. Being reachable at any hour is often important for limiting secondary damage and beginning cleanup quickly.

The company’s online presence includes a Google rating of 4.5 based on 69 reviews. That rating indicates a broadly positive reception from customers who have used the company’s services. The Google business description and review data combined give prospective clients a quick snapshot of how Crisis Restoration presents itself and how it is perceived by people who have interacted with the business.

For Ann Arbor area residents and property owners who face water intrusion, fire impacts, or suspected mold, Crisis Restoration appears positioned to provide the basic suite of restoration and cleaning services needed to return a home to normal. With continuous availability and a profile that encompasses both structural remediation and carpet cleaning, the company represents a local option for those seeking assistance after property damage.

Services Offered

Water Damage Restoration
Extraction, drying, and repair.
Fire Damage Restoration
Structural repair and cleanup.
Mold Remediation
Safe removal and prevention.

Credentials & Certifications

  • State LicensedNot verified by Restoringly
  • Fully InsuredNot verified by Restoringly

IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.

We have not yet verified licensing or insurance for this company. Ask them directly for proof of license and insurance before hiring.

Photos

Crisis Restoration photo

Frequently Asked Questions

What services does Crisis Restoration offer?

Crisis Restoration offers water damage restoration, mold remediation, fire damage restoration in the Ann Arbor, MI area.

Does Crisis Restoration offer 24/7 emergency service?

Yes. Crisis Restoration is available 24 hours a day, 7 days a week for emergency response.

How is Crisis Restoration rated by customers?

Crisis Restoration holds 4.5/5 on Google from 69 reviews.

Is Crisis Restoration licensed and insured?

Restoringly has not yet verified licensing, insurance, or certifications for Crisis Restoration. Ask them directly for proof before hiring.

What areas does Crisis Restoration serve?

Crisis Restoration serves Ann Arbor, MI and the surrounding area, operating from 38500 Michigan Ave, Wayne, MI 48184.

How do I contact Crisis Restoration?

Call (734) 357-8877, visit their website, or request a free quote through Restoringly using the form on this page.

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