Company Facts
Reviews Across the Web
Aggregated rating of 4.6/5 from 107 reviews across platforms.
Most Recent Reviews
After a heavy rainfall, my basement drain backed up and flooded part of my basement. Within a day of my call, Rodrigo, Anna, and their team arrived bright and early, ready to tackle the issue. They were wonderful to work with—efficient, friendly, and highly professional. They even helped me carefully locate and safely capture my cat, who had decided to hide in the basement during all the commotion. I couldn't have asked for a better experience while dealing with such a messy and inconvenient situation. The cleanup was thorough, the impact on the structure was kept to a minimum, and follow-up communication was prompt and proactive. In addition, working with their client care representative was effortless. Once again, I was met with a friendly approach and excellent customer service. Based on my experience, I highly recommend their services. Their professionalism, responsiveness, and genuine care made a stressful situation much easier to manage.
Certi-dry responded rapidly when I had a sewage backup in my basement. Someone was out the same day I called them to assess what would be needed, and a cleaning crew was there the next morning. They were extremely attentive, professional, and thorough in making sure that there was nothing contaminated left in the basement, and checked in with me regularly to ensure I understood what they were doing and why. If I ever need this type of service again, I will not hesitate to give them a call. The cost was well worth the peace of mind.
Certi-Dry was incredibly responsive and thorough during our septic cleanup. They came out the very next day after I called to assess the affected area and provide a quote, then scheduled the cleanup for the following day. The team who arrived was professional, courteous, and efficient throughout the entire process. I’m very pleased with the results and would highly recommend them!
Matt came to the condo to review the damage and provide the quote. The techs who came to the condo were Ann and Cesar. They were exceptional and worked hard and did a complete decontamination in the basement and bathroom where there had been a sewer backup. I appreciate their professionalism and great communication with me. I also want to do a shout out to Zee who answers the phone and manages the project communication. A delightful crew.
I called Certi-dry at midnight with water in my basement. They had a crew there before I left for work. I worked with Mathew Sayre and he was nothing but friendly, professional, and kind - which relieved a lot of my stress. He assured me they had it under control, and they did. 10/10 would recommend Certi-Dry, especially in emergency situations. They took a rough situation and turned into something almost pleasent to face. Thank you!
About Certi-Dry
Certi-Dry serves homeowners and property managers in Madison, Wisconsin from its location on South Stoughton Road, offering water damage restoration and fire damage restoration with around-the-clock availability. The company is listed with a Google rating of 4.6 from 107 reviews, reflecting consistent praise for responsiveness and the quality of work. Emergencies are handled 24 hours a day, every day of the week, so local property owners can expect a rapid point of contact whenever a sudden loss occurs.
When water intrusion strikes, Certi-Dry focuses on prompt assessment and mitigation to limit secondary damage. Water removal and structural drying are central to the approach, with technicians setting up drying and dehumidification equipment, removing compromised materials when necessary, and monitoring conditions until affected areas reach safe moisture levels. The goal is to stabilize the property quickly, protect salvageable contents, and reduce the risk of longer term problems such as hidden moisture or microbial growth.
Fire and smoke incidents require a different set of priorities, and Certi-Dry’s fire damage restoration work typically addresses soot and odor removal, debris cleanup, and stabilization of damaged building elements. The process often includes an initial evaluation, containment to prevent further contamination, targeted cleaning of surfaces and contents, and coordination to return living spaces to usable condition. Careful handling of personal belongings and clear communication about next steps are part of restoring normalcy for occupants after a disruptive event.
Customers have highlighted Certi-Dry’s ability to respond quickly to pressing situations such as sewage backups, basement flooding, and unexpected mold findings during renovations. Reviews emphasize same-day assessments and timely scheduling of cleanup work, along with thorough attention to contamination concerns when wastewater or mold is present. In these scenarios the work commonly involves removing contaminated materials, cleaning and disinfecting affected zones, and implementing drying strategies aimed at protecting both the structure and the possessions inside it.
Throughout both water and fire restoration projects, Certi-Dry’s approach places emphasis on professional, courteous service and clear communication with property owners. Feedback from the community frequently notes attentive crews, efficient on-site work, and careful treatment of furniture and personal items. Staff coordinate with homeowners to explain what will be done, answer questions, and follow up as needed, helping to reduce stress during what can be a difficult time.
For Madison residents and property professionals facing a water or fire emergency, Certi-Dry is available any time of day or night to assess damage and begin mitigation. The company’s Madison location is at 1915 S Stoughton Rd, Madison, WI 53716, and business hours are 24 hours a day, seven days a week. Local property owners seeking rapid response and professional restoration services can contact Certi-Dry to request emergency assistance and an on-site evaluation.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
We have not yet verified licensing or insurance for this company. Ask them directly for proof of license and insurance before hiring.
Photos





Frequently Asked Questions
What services does Certi-Dry offer?
Certi-Dry offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Madison, WI area.
Does Certi-Dry offer 24/7 emergency service?
Yes. Certi-Dry is available 24 hours a day, 7 days a week for emergency response.
How is Certi-Dry rated by customers?
Certi-Dry holds 4.6/5 on Google from 107 reviews, 2.7/5 on Yelp.
Is Certi-Dry licensed and insured?
Restoringly has not yet verified licensing, insurance, or certifications for Certi-Dry. Ask them directly for proof before hiring.
What areas does Certi-Dry serve?
Certi-Dry serves Madison, WI and the surrounding area, operating from 1915 S Stoughton Rd, Madison, WI 53716.
How do I contact Certi-Dry?
Call (608) 223-1600, visit their website, or request a free quote through Restoringly using the form on this page.
Contact this Pro
Get a quote directly from them.
Requesting quote from Certi-Dry
Your info is only shared with this specific company.
Step 1 of 3: What's happening?
Takes under a minute