Buffalo Restoration

Buffalo is truly about their brand! Communicates well and will LITERALLY Make it feel like home again

Buffalo Restoration is not a restoration company, they are a demolition company. Our house was torn apart following basement flooding with zero regard to preservation or care. On top of the $10k bill for the demolition (not restoration as quoted), I have $20k in repairs caused by their careless regard and disposal of property that was not approved or communicated. The Company's failure to communicate accurate information, inability to preserve property that was not water damaged or previously destroyed by water, failure to fully remove water damaged property (including saturated carpets), destruction of 100 year old trim and moulding that was subsequently overly removed (6ft up the wall when the flooding was only 3 inches), and their unapproved disposal of property that was requested to be preserved, left my home in a state of shambles that I would never want another homeowner to go through. They took advantage of the fact that this claim went through insurance and that I had tenants in the home instead of myself. If you are looking for a demolition company, this is the right choice. If you are looking for a company who cares about customers' homes and considers your requests, I implore you to find someone else.

They helped out our parish with a flood caused by a frozen pipe with swift action and professionalism. The parish did not have to cancel any of their scheduled events due to the great help. Buffalo Restoration was great to work with.

Update: my response to Buffalo management for their damage mitigation of a response to my: we DID go over the contract. I have audio of one of your ex-project managers admitting that the whole project was a joke, and I did everything and more that was reasonable to ask on a "we owe you one budget" and after going over the contract and showing that it was entirely non-functional you shorted me an additional $700 which was agreed on based on the work that was provable to be done even according to the joke of a scope of work document. Where is my $700 buffalo? I should take you to small claims, but this joke of a company is not worth my time. -original review 👇 What an absolute Trainwreck. As a contractor in the valley of five years with long time repeat customers, when buffalo has a problem with a job, they will make it YOUR problem. I signed up to bail them out (again) after two other construction companies walked off the job. The scope of work they had left was admitted by the company to be pretty nebulous, and the second project manager was cleaning up after another project managers horrendous failures and shameful exit. The latter seemed perfectly willing to rob Peter to pay Paul, made suggestions to cheapen the materials and move money around to pay for other remodel type projects. In the end the customer had enough in the end and kicked them off the job. Because the paperwork they provided me was "nebulous" and I worked much of the time off scope at the project managers request, they decided to only pay based on the documents, and refused to discuss any of the other work that was expressly requested. They refused to pay for materials on the project that they failed, and I had tools walk off the job site that only Buffalo and I had access to. Even the final amount that was paid based on the subcontract agreement document was horrifically inaccurate, and they paid out on work that was NOT complete by my company and refused to look at work that was. The documents themselves were wildly inaccurate, requesting work in areas on drywall and windows that had neither of those features in the actual building. I wouldn't be so upset except Phil in management insinuated that my incomplete work cost them the job and insulted my integrity. Maybe it was the year long run around and under the table handshake deals they made to get around the insurance. Maybe it was the last minute decision making and clearing changes that the customer didn't like. Maybe it was waiting days or weeks to clear designs that I wanted then were not to code or physically possible. I'm sure somebody in the insurance industry would love to hear about Buffalo conducting work outside of the initial damage. What a farce. What a joke. Contractor and customer beware.

Buffalo did mitigation and rebuild when my pipes froze in February. They sent someone over right away and, never having had to file a Homeowner’s insurance claim, I was grateful for their help in letting me know what to expect, reassuring me about the process, and working with my insurance company on my behalf. They did a great job advocating for me in the face of change orders and insurance pushback so that all I had to pay was the $500 deductible. The office staff is phenomenal, going above and beyond. My review is not 5 stars because of how long the project took to complete (4+ months), project manager turnover, and a few communication issues. Overall it was a good experience but I do believe the process could have been smoother and more efficient. Amy, who works with insurance claims, is knowledgeable, responsive, and helpful, going above and beyond to make sure the complex claims and invoicing process went smoothly.