4.9
197 Reviews
4.9
On Google
24/7
Availability
3
Services Offered

Company Facts

Address
1227 Ridgeway Ave, Rochester, NY 14615
Business Hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews Across the Web

Aggregated rating of 4.9/5 from 197 reviews across platforms.

Most Recent Reviews

Michael Smith
Apr 18, 2026

The initial tech that came to my flooded basement was great. Documented everything, setup a dehumidifier for me and let me know more people would come tomorrow to put in air blowers and more dehumidifiers. I already removed the standing water, it was only wet drywall/carpet at this point. Texted me the next day they had a busy schedule and couldnt get me in, fine, next day same thing. After a week 1/2 of texting when someone would get to me they finally sent me a random email with an estimate to demo my entire basement for 15k that included 31 air blowers in my 1200 sq ft basement. Called them and asked to give me a quote for just drying the basement, told me the majority of the quote was the equipment being put down and it was "only a couple hundred dollar difference" and wouldn't do it. Did the math on their quote and the drying would've only been about 5k. Told them to come take their dehumidifier and leave. When they were here the person picking it up said "yeah this should've been done a week ago" really? That's why I called you a week ago. Rented my own dehu and air blowers to dry it myself. After a week my basement is completely molded over from wet drywall. Hired a new mitigation company to remove the mold and they're only charging me 3k! Thanks Blue Bear!

Pamela Monroe
Mar 23, 2026

It was a pleasure having Blue Bear Restoration come out for an estimate. They are very professional and thorough with much detail! I would recommend there services to family and friends.

Jane Truax
Nov 10, 2025

A couple of weeks ago I had a hot water tank leak that went under my hardwood floors in my basement. I called Blue bear restoration and they were out there very quickly with dehumidifiers and fans taking care of the problem. They were very concerned with my house, they treated it as their own. I felt very confident in their ability to take care of the problem and deal with my insurance company. Everything went very, very smooth. I would definitely recommend them to anybody. Jane

Nancy Kula
Aug 6, 2025

I wish to formally praise the team, Luis, Terrance and Danny who worked on my father’s home. This was not our first meeting with these young men, in fact seeing them on the day of the job was calming. They are friendly, professional and respectful. Understanding this is a stressful time for all of us, they took the time to get to know the client and his protective daughter. They answered questions and explained the details of the job and how long it would take. They showed interest in my father, especially his paintings, taking their time to listen to his concerns while he gave them a tour of the gallery within his home. They laughed at my jokes. I am amazed at how detailed and non-invasive their work was. Other than the obvious areas of work, you would never know they were there. These three young men’s affect is evidence of a company that not only takes care of their clients but trusts their employees to be representatives of the company. They not only showed pride in their work but pride this work was in the name of Blue Bear. Thank you Luis, Terrance and Danny. Thank you, Blue Bear.

Jim Forward
Jun 4, 2025

These guys were great. Very responsive, thorough and considerate. It was a big team with different guys handling different aspects. EACH ONE seemed to take full responsibility for the whole job. Introduced to Blue Bear by Wischmeyers Plumbing- also solid, service oriented plumbers. Great network!

About Blue Bear Restoration, Inc.

Blue Bear Restoration, Inc. is a Rochester, New York company that responds to water damage, mold and fire incidents for both homes and businesses. Based at 1227 Ridgeway Avenue, the team handles residential and commercial cleanup and mitigation, and maintains around the clock availability for emergencies. That 24 hour coverage is reflected in their posted business hours, and customers in the Rochester area can reach out any time a sudden loss or unsafe condition appears.

When water damage occurs, Blue Bear Restoration focuses on immediate stabilization and moisture control to limit further harm. Their approach typically includes an on site assessment, extraction of standing water where present, and the deployment of drying equipment such as fans and dehumidifiers to lower humidity levels. They monitor drying progress and adjust equipment to address affected materials, with the goal of preserving building components whenever possible and reducing the risk of secondary issues.

Mold remediation services are offered as part of the company’s cleanup work for properties that show visible growth or lingering moisture problems. The work generally covers containment to prevent spread, removal of contaminated materials when necessary, and cleaning and treatment of surfaces to reduce spores and odors. Blue Bear Restoration also emphasizes measures to help property owners manage the underlying moisture sources that allow mold to return, such as leaks or poor ventilation.

For fire damage, the company provides smoke and soot cleanup, debris removal and odor control to make properties safe for the next steps in recovery. Stabilization and board up services are part of the initial response when structural exposure or security concerns exist, followed by a methodical cleaning phase to address residues and restore affected areas as much as practicable. These services are intended to help homeowners and business operators move from immediate crisis to coordinated repairs and rebuilding.

Local customers have repeatedly noted the company’s professional and considerate approach during stressful events. Reviews reflect appreciation for clear communication, thorough estimates and a focus on treating properties with care. Many reviewers also highlight the company’s willingness to coordinate with insurance providers to streamline the claims and recovery process. These themes align with Blue Bear Restoration’s 4.9 Google rating from 197 reviews, which indicates consistent client satisfaction across a variety of loss scenarios.

Blue Bear Restoration, Inc. positions itself as a community resource for emergency response and property recovery in Rochester. With 24 hour availability and a central Ridgeway Avenue location, the company aims to provide prompt stabilization and practical next steps when water, mold or fire affect a home or business. Property owners seeking immediate assistance or an evaluation can contact the company to arrange a response at any hour.

Services Offered

Water Damage Restoration
Extraction, drying, and repair.
Fire Damage Restoration
Structural repair and cleanup.
Mold Remediation
Safe removal and prevention.

Credentials & Certifications

  • State LicensedNot verified by Restoringly
  • Fully InsuredNot verified by Restoringly

IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.

We have not yet verified licensing or insurance for this company. Ask them directly for proof of license and insurance before hiring.

Photos

Blue Bear Restoration, Inc. photoBlue Bear Restoration, Inc. photoBlue Bear Restoration, Inc. photoBlue Bear Restoration, Inc. photoBlue Bear Restoration, Inc. photo

Frequently Asked Questions

What services does Blue Bear Restoration, Inc. offer?

Blue Bear Restoration, Inc. offers water damage restoration, mold remediation, fire damage restoration in the Rochester, NY area.

Does Blue Bear Restoration, Inc. offer 24/7 emergency service?

Yes. Blue Bear Restoration, Inc. is available 24 hours a day, 7 days a week for emergency response.

How is Blue Bear Restoration, Inc. rated by customers?

Blue Bear Restoration, Inc. holds 4.9/5 on Google from 197 reviews, 5.0/5 on Yelp.

Is Blue Bear Restoration, Inc. licensed and insured?

Restoringly has not yet verified licensing, insurance, or certifications for Blue Bear Restoration, Inc.. Ask them directly for proof before hiring.

What areas does Blue Bear Restoration, Inc. serve?

Blue Bear Restoration, Inc. serves Rochester, NY and the surrounding area, operating from 1227 Ridgeway Ave, Rochester, NY 14615.

How do I contact Blue Bear Restoration, Inc.?

Call (833) 258-3232, visit their website, or request a free quote through Restoringly using the form on this page.

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