Company Facts
Reviews Across the Web
Aggregated rating of 4.6/5 from 42 reviews across platforms.
What customers mention most
From the 38 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
Amazing service
The whole team was excellent to work with. They fixed my leak promptly and were very responsive to my texts and calls whenever I had questions. I would highly recommend them!
I came home to a flooded basement after a sprinkler valve burst and immediately called Black Diamond Restoration. They showed up in about 30 minutes, which was such a relief. The damage was pretty bad, but they got to work right away and handled everything so quickly. Super professional, easy to work with, and reasonably priced. They honestly made a really stressful situation way easier. And my basement actually looks better than it did before. I’d definitely recommend them to anyone dealing with a mess like this!
Pierce was a stud
The house that had water damage on October 3, 2025 - it’s now been 5 months and they have stopped replying to messages, phone calls, etc. They were to remove the floorboard, dry out the wall then comeback in a week out the floorboard back on and we would be good. They lost the floorboard!!! They don’t know what their employee did with it. We waited patiently for several months as they tried to find a matching floorboard to install. They came back a second time and cut the carpet to take out another piece of floorboard to find the match. I was being told they would never be able to match it, after 4 months I told them it was unacceptable to put down a non matching floorboard and it wasn’t our fault it was the employee that lost it. they sent out a different hired contractor and he found a matching floorboard in 2 hours!!! He installed it same day and said the company would get someone out to fix the carpet damage they did when they lost the floorboard. I have reached out to the company they asked me to send pictures of the carpet and they would get back to me - it’s been a week and no matter if I call or text they won’t call back. this carpet being cut didn’t happen until they lost the original floorboard and they are refusing to correct the cut in the carpet - so disappointed in their customer service and that they couldn’t keep a piece of floorboard for 5 days without loosing it and the homeowner is left with cut carpet and an unfinished project that we paid good money for
About Black Diamond Water Damage & Flood Disaster Restoration
Black Diamond Water Damage & Flood Disaster Restoration is a West Jordan, Utah based restoration company located at 712 Confluence Ave, Murray, UT 84123. The company focuses on helping local property owners recover from sudden, damaging events, and provides services tailored to water and fire incidents. With an accessible, professional approach, Black Diamond aims to walk customers through the immediate priorities after damage occurs, while keeping communication clear and practical during each step of the process.
For water damage restoration, Black Diamond addresses the core needs property owners face when water intrusion happens. Typical work involves an initial assessment to identify affected areas and the source of water, prompt water removal and drying to prevent further deterioration, and ongoing moisture monitoring to guide the restoration effort. The company works to contain damage quickly, reduce the risk of secondary problems such as mold growth, and coordinate the next steps that property owners commonly need to restore impacted spaces.
When fire damage occurs, the firm provides services to help stabilize affected properties and begin recovery. That includes assessing fire and smoke impacts, addressing soot and residue build up, and undertaking cleaning and deodorization to reduce lingering smoke odor. The goal is to restore salvageable areas and contents where possible and to provide property owners with a clear path forward after the immediate hazards have been managed. Black Diamond emphasizes careful handling of affected materials and thorough documentation of conditions encountered during restoration work.
Black Diamond is available 24 hours a day, seven days a week for emergency response, and business hours are listed as open 24 hours every day. This around the clock availability supports fast mitigation, which is often critical after water or fire damage. With a Google rating of 4.6 from 42 reviews, customers commonly note the companys responsiveness and straightforward communication in urgent situations, traits that are especially important in emergency restoration work.
As a locally based provider, Black Diamond serves homeowners and property managers in West Jordan and nearby communities, offering restoration services that address immediate risks and help properties move toward recovery. The company focuses on practical, hands on assistance at the scene, and on explaining options and next steps so property owners can make informed decisions. Their approach is intended to reduce stress for clients during disruptive events by providing clear, timely information and action.
Property owners facing water or fire damage can contact Black Diamond Water Damage & Flood Disaster Restoration any time, day or night, for emergency response and restoration services. The company is positioned to act quickly when incidents occur, and to assist customers through the initial mitigation and restoration phases for both water and fire related losses.
Services Offered
Credentials & Certifications
- State Licensed
- Fully Insured
- IICRC CertifiedSelf-reported, not verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
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Frequently Asked Questions
What services does Black Diamond Water Damage & Flood Disaster Restoration offer?
Black Diamond Water Damage & Flood Disaster Restoration offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the West Jordan, UT area.
Does Black Diamond Water Damage & Flood Disaster Restoration offer 24/7 emergency service?
Yes. Black Diamond Water Damage & Flood Disaster Restoration is available 24 hours a day, 7 days a week for emergency response.
How is Black Diamond Water Damage & Flood Disaster Restoration rated by customers?
Black Diamond Water Damage & Flood Disaster Restoration holds 4.6/5 on Google from 42 reviews, 1.0/5 on Yelp.
Is Black Diamond Water Damage & Flood Disaster Restoration licensed and insured?
Black Diamond Water Damage & Flood Disaster Restoration states on its website that it is state licensed and insured. It also lists these certifications: IICRC Certified.
What areas does Black Diamond Water Damage & Flood Disaster Restoration serve?
Black Diamond Water Damage & Flood Disaster Restoration serves West Jordan, UT and the surrounding area, operating from 712 Confluence Ave, Murray, UT 84123.
How do I contact Black Diamond Water Damage & Flood Disaster Restoration?
Call (801) 512-4194, visit their website, or request a free quote through Restoringly using the form on this page.
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