Bedrock Restoration - Water Fire Mold Damage Service

Austin & Alex both visited to assist in drying our wall and carpet that had been damaged by a burst pipe, they were very efficient in assessing the situation, checking for any potential mold, drying and then removing their equipment. Good job, thanks!

Bedrock has been doing work on my building and my unit. Throughout the process, the team has been very responsive and thoughtful. I have worked most closely with Adan, (mitigation) Robinson (restoration project manager) and his team. All were very thorough in terms of making sure the work fit my expectations, and extremely thoughtful. My experience with Bedrock overall has been that they genuinely care about their customers and about taking care of issues when they arrive. Asher is a good addition to the team.

Bedrock Restoration handled rebuild work at our home that included hardwood flooring. The flooring was incorrectly installed and now has significant issues, including crowning, large gaps, popped filler, and edge deterioration. An independent NWFA-certified inspector tied the problems to the installation process, and repair estimates are in the tens of thousands of dollars. Bedrock has refused to stand behind the work performed under its rebuild scope and has directed us to other parties. I would not recommend them for restoration work involving hardwood floors.

TL:DR: Billed ~$2700 for dropping off a dehumidifier, plus third party asbestos/lead testing. I am sharing this review because I agreed to proceed with Bedrock based, in part, on looking at these google reviews (which are largely glowing). My experience was not as positive. I originally called Bedrock Plumbing (different, but somehow related, company) to assess a leak in my bathroom in June of 2026. After cutting a small hole in the wall, the Bedrock plumber determined more assessment would be needed and recommended I call Bedrock Restoration. The plumber assured me, as did Bedrock Restoration, that they would talk to each other to figure out the best path forward. The first thing Bedrock Restoration asked for was an Emergency Work Authorization - which is essentially a blank check, BEWARE - to 'assess the problem'. They sent two techs to my house who looked around, took a few photos, touched nothing, and dropped off an industrial dehumidifier. They arranged for an asbestos and lead test by a third company before they could begin work. In the meantime, I am discussing all of this with my insurance company (which is never a short or easy process, as anyone who has dealt with this knows). I never authorized anything further than the dehumidifier, which leaked all over the bathroom floor several days into the process (they replaced it with another identical one). After about three weeks, we decided, in conjunction with the insurance company, that we were basically going to have to take the bathroom to the studs and so no remediation would make sense. I called Bedrock to ask them to pick up their dehumidifier, which they did. The next day, they sent me a bill for close to $2,700. When I noted how little was done and that the dehumidifier I was charged for actually leaked water, they revised the price to $2350. Note that these guys did not cut any holes in walls, they did not move anything in the bathroom - they literally dropped off a (leaky) dehumidifier and took a bunch of photos with their cell phones, then left. I am going to pay the bill since the EWA authorizes a mechanic's lien on my house, but that doesn't mean you need to make the same mistake. I will note that everyone was unfailingly courteous, but it left a very bad taste in my mouth. Please be careful with companies like this.

If you've reached the point of needing to call Bedrock Restoration, you're likely dealing with major home damage and are stressed out. You should call Bedrock. They will walk you through it. We learned of a major water leak on a Friday night. Our insurer named Bedrock as one of their recommendations. They were the only ones to answer, and two techs, Tyler and Jesse, were out within a couple hours setting up equipment (staying until 3 am to get the drying process started). Over the next several months, they were communicative, gave us one specific person (Kyle) to work with, were flexible, and got us everything we needed. The entire process worked smoothly, and they quickly and professionally addressed any issues we raised. Look, you're looking for a restoration company. You're in an awful spot. Do yourself a favor and call a company that will walk with you through the process. Contact Bedrock.