4.7
31 Reviews
4.7
On Google
24/7
Availability
1
Services Offered

Company Facts

City
Springfield, MA
Address
69 Gagne St, Chicopee, MA 01013
Business Hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews Across the Web

Aggregated rating of 4.7/5 from 31 reviews across platforms.

What customers mention most

From the 29 most recent Google reviews
Experience
Quality workmanship17Professional crew14Courteous staff10Clear communication9Project manager support8On time performance7Quick response6Thorough and efficient5
Services mentioned
Water damage repair12Cleanup and mitigation7Bathroom renovation5Interior painting4Ceiling and wall repair3Basement repair3Ice damage repair3Fire restoration3

Counts show how many recent reviews mention each item. Aggregated from real customer reviews only.

Most Recent Reviews

Mike Zabielski
Jul 13, 2026

Max Daviau the project manager for Baystate Restoration was fantastic. He coordinated with his team to repair my two bathrooms that were damaged from ice damage due to this past winter. Shout out to Sergio and his son Matt for all their hard work. Removing my tubs to installing new showers to construction and painting they did it all. If you ever need a company for restoration purposes I would highly recommend Baystate Restoration.

Dennis Klinkowski
Jun 17, 2026

I chose the Baystate Restoration Group to repair the damage done to the ceilings and walls of my master bedroom/bathroom after the ice damage from this past January’s snow storms. In selecting this company, it was definitely the BEST decision. Everyone whom I encountered either by phone or in person (Jason, Mike and others) was very courteous and cooperative. I had an excellent Project Manager, Jim Wiernasz. He went over all the specifics and costs of the repairs with me. And if there was a problem (i.e., the paint), he quickly helped to resolve the issue. He coordinated and led an outstanding team of workers who were efficient, hardworking and meticulous. Also, Mary assisted in some of the scheduling. This incredible team consisted of workers who moved all the bedroom furniture to other parts of the house. Others put in new insulation and drywall, removed the popcorn ceilings, painted the ceilings and then repopcorned them. They also painted all the walls. There were others who power cleaned the wall-to-wall carpeting. On the last day, these movers did a final cleaning and then very carefully moved all the furniture back. A special shoutout to Sergio and Gabe for ALL their time and hard work. But all of this would not have happened without Jim’s expertise, guidance and patience. At times, he would even help out, like when he rehung my wall tapestry. It was indeed a pleasure working with you! As one can see, I am very impressed with the Baystate Restoration Group and the fine quality of their work. I gladly give them a 5 star-rating! Thank you very much for ALL that you did!

Sarilia Rivera
Jun 5, 2026

Jim was amazing with the job completed at my parents home. He was very professional and was always available. I would highly recommend this company

Carolyn Savoit
May 17, 2026

Couldn’t be happier with the job that Max and team did repairing our finished basement after flood damage. From start to finish the team was professional, kept to their time commitments and was communicative throughout the process. You simply don’t find this level of customer service anymore. Thanks Max and team, Harry and Carolyn Savoit

Melissa Davidson
Apr 22, 2026

I had a great experience with Baystate Restoration Group. The process was seamless and informative. The work completed was 5 stars. Steve did an amazing job painting and I am very happy. Thank you 😊

About Baystate Restoration Group

Baystate Restoration Group is a local provider of water damage restoration services based in Springfield, Massachusetts, with an office at 69 Gagne St, Chicopee, MA 01013. The company presents itself as a resource for homeowners and property managers who confront the disruption and risk that come with water intrusion. Whether a leak, overflow, or storm-related incident, Baystate Restoration Group focuses on restoring affected spaces and helping property owners move from emergency to recovery.

Specializing in water damage restoration, the company attends to the immediate needs that follow water events and the subsequent steps necessary to return a property to a safe, dry condition. For local property owners, water damage restoration generally begins with assessing the situation and isolating the source of water, followed by removing standing water and damaged materials that cannot be salvaged. The work often continues with structural drying and moisture control to prevent further deterioration and to reduce the risk of secondary problems.

Baystate Restoration Group is available 24 hours a day, seven days a week for emergency situations, and its published business hours indicate round the clock availability every day of the week. That continuous availability is intended to provide a point of contact when water damage is sudden and time sensitive, allowing work to begin as soon as a response is arranged. Emergency access is a central part of how the company positions itself for urgent needs.

Water damage restoration for most properties also includes deploying drying equipment, monitoring moisture levels, and taking steps to address sanitation and odor where appropriate. Baystate Restoration Group can coordinate these general mitigation activities to help stabilize a property. For many homeowners and building owners, timely mitigation is important to limit the extent of repairs and to support a more straightforward recovery process.

The company holds a 4.7 rating on Google from 31 reviews, an indicator that customers have shared generally positive feedback about their experiences. That level of feedback reflects how Baystate Restoration Group is perceived by those who have used its services, and it can help prospective clients to form expectations about working with the company.

For residents and property owners in Springfield and its surrounding communities, Baystate Restoration Group offers a local option for addressing water damage. The company focuses on getting mitigation and drying work underway and on helping clients navigate the immediate recovery steps after water exposure. Property owners seeking assistance for water incidents will find a business that advertises around the clock availability and specializes in the practical tasks required to manage water damage.

Services Offered

Water Damage Restoration
Extraction, drying, and repair.

Credentials & Certifications

  • State LicensedNot verified by Restoringly
  • Fully InsuredNot verified by Restoringly
  • IICRC Certified FirmVerified against the official IICRC registry on 2026-08-05
  • IICRC: Applied Microbial Remediation TechnicianVerified 2026-08-05
  • IICRC: Carpet Cleaning TechnicianVerified 2026-08-05
  • IICRC: Trauma and Crime Scene TechnicianVerified 2026-08-05
  • IICRC: Water Damage Restoration TechnicianVerified 2026-08-05
  • IICRC CertifiedSelf-reported, not verified by Restoringly

Photos

Baystate Restoration Group photo

Frequently Asked Questions

What services does Baystate Restoration Group offer?

Baystate Restoration Group offers water damage restoration in the Springfield, MA area.

Does Baystate Restoration Group offer 24/7 emergency service?

Yes. Baystate Restoration Group is available 24 hours a day, 7 days a week for emergency response.

How is Baystate Restoration Group rated by customers?

Baystate Restoration Group holds 4.7/5 on Google from 31 reviews, 4.0/5 on Yelp.

Is Baystate Restoration Group licensed and insured?

Restoringly has not verified licensing or insurance for Baystate Restoration Group, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.

What areas does Baystate Restoration Group serve?

Baystate Restoration Group serves Springfield, MA and the surrounding area, operating from 69 Gagne St, Chicopee, MA 01013.

How do I contact Baystate Restoration Group?

Call (413) 532-3473, visit their website, or request a free quote through Restoringly using the form on this page.

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