911 Restoration of Virginia Peninsula

Tl;DR: Can't recommend this company because nobody showed up during the scheduled appointment window... twice. Called on 02 Aug to schedule someone to come and look at some possible mold/water damage. Was given a 04 Aug, 4PM - 6PM appointment window. At 6:43PM I called the listed phone number back to confirm I had the right day/time and found out that another job in Richmond went longer then expected and that they weren't going to be able to come out the same day. Person I spoke to did apologize & said he should've communicated ahead of time that they were running late & stated they would work around my schedule to make it out the next day. Stuff happens and sometimes time gets away from everyone so I asked if he could swing by 05 Aug anytime after 5:30PM. He said no problem, he'd go out of his way to squeeze me into his schedule, which was very kind and I appreciated. Fast forward to today at 6:40PM, and I have not received any notification, message, or phone call about a delay or cancellation. I've called the main line again to notify of another missed appointment and cancel it from my end. As I mentioned, I can totally understand when appointments don't go as planned and things need to get moved. What I can't understand is why ghosting your customers is a great way to do business. I hope other people have better luck getting someone to come out to get the services they need, but if I can't rely on you to show up to an appointment on time (or call me proactively), I don't have any confidence in your ability to properly conduct the services you say you provide.

I have nothing but good to say about 911 Restoration of Virginia Peninsula. After discovering a water pipe leak in my wall and securing the water to the house I called 911 restoration early on a Sunday morning. They responded within the hour and quickly set about the drying out process and preventing any further damage from the water. They carefully moved items out of the way, setup the drying equipment and started the process of determining the extent of the damage. Damarris and crew kept us informed of the process, what to expect and communicated with my insurance company. They offered great customer service and communicated with us the whole time. I would highly recommend 911 Restoration of Virginia Peninsula.

911 took my house from a really bad situation to AMAZING! The level of service, communication and quality is UNSURPASSED! If you have a project do yourself the favor of calling and working with Damarris and the 911 team! They took my home from flooded to fabulous and better than ever expected! Love their work!

Damarris was amazing, informative and patient with me while helping us get the floor water out of our basement and the dehumidifier to insure no damage! I recommend 911 Restoration to anyone in need! Pics below of before and after.

Damarris, and his team from 911 Restoration, including Brian, and Cory were professional, conscientious and very knowledgeable. They responded to our emergency water damage cleanup promptly as promised on a holiday weekend. They set up containment, fans and dehumidifiers to try and dry out the hardwood floor but it was not successful. They then removed the 3 rooms of hardwood floors, which also required removal of our kitchen counters and base cabinets. They took great care during this process, while minimizing damage to our cabinets as much as possible. We would definitely recommend them to anyone who needs to have these services!