911 Restoration of Triad

I cannot say enough great things about **911 Restoration of Triad**. After our basement flooded from excessive rainfall, we were stressed and unsure of what to do. From the very first call, their team was incredibly responsive, knowledgeable, and genuinely cared about helping us through the situation. What impressed me the most was that the owner personally took the time to call us several times to answer questions, explain the drying process, and provide valuable guidance every step of the way. That level of personal attention and customer service is rare these days. Rather than trying to upsell us, they took the time to educate us on what needed to be done and even allowed us to rent the professional drying equipment we needed to properly dry out our basement. Their honesty, expertise, and willingness to help gave us complete confidence that we were making the right decisions. Everyone we dealt with was courteous, professional, and genuinely invested in helping us protect our home. It's easy to see why they have a perfect Google rating—they absolutely earned it. If you're dealing with water damage or need restoration services, I would recommend **911 Restoration of Triad** without hesitation. They turned a very stressful situation into one that was manageable, and we are extremely grateful for everything they did. Thank you to the entire team for your exceptional service!

Sometimes the unexpected happens and you need help. I had a waterline break in my bathroom wall and in less than 10 minutes I had a stream in 5 rooms of my house! Maggie and Caleb from Restoration 911 showed up within hours of my call. They were courteous, friendly, knowledgable and efficient. They set up fans and dehydrators everywhere the water went, removed flooring and trim, carefully removed the debris. Maggie cheerfully answered my questions about the process, easing my mind during a very stressful time.

Maggie and Joe were awesome! They came in, quickly assessed the damage, explained the process to us, and immediately got to work. We felt so much more at ease once they were on the job. They patiently answered all of our questions and maintained great communication and follow-up throughout the process. Great people and I highly recommend them!

We just moved into a house. The night we moved in there were torrential rains and the basement flooded. We had only been in our house less than 24 hours. We were new to the area, we didn't even know where to look for help. I called 911 Restoration and they sent Maggie out the next morning. She worked alone and set up dehumidifiers, treated our basement, and fans. The water had mostly subsided from the 6 in it had been the night before. She put things on blocks to get it out of the wet floor and began drying our basement out. She did this all by herself, with no help. She was amazing with her care and empathy to our situation. I would highly recommend 911 restoration to anyone who is facing the same issues. Maggie kept up with us during the process including bringing new equipment after the weekend to dry the basement out more thoroughly. She came when she said she was going to come and did exactly what she said she was going to do. As a result of her work we were able to save the majority of our belongings that were in the basement.

We had an 8” lake in our 1000 sq ft finished basement after tropical storm Chantal on 7/6/25. We were absolutely in shock. 911 Restoration of the Triad has been simply fantastic, from start to finish. They got a crew to our an hour after we called, with a crew, ready to go. Maggie, Eric and Cam (we mostly had just Eric and Maggie after the first day) were all phenomenal. Big, big shout-out to them. We could not believe how hard that crew worked, every time they were here, and how incredibly conscientious they were. They truly treated our home as if it was their own, or their mom or grandma's home. I'm sure their speed in getting to our home saved us even more damage from the water in our basement. We sure hope never to need their services again! But we'd recommend 911 Restoration of the Triad to anyone in a position like we were. Thank you thank you thank you!