4.3
95 Reviews
4.3
On Google
24/7
Availability
4
Services Offered

Company Facts

City
West Valley City, UT
Address
3690 S 500 W, South Salt Lake, UT 84115
Business Hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews Across the Web

Aggregated rating of 4.3/5 from 95 reviews across platforms.

What customers mention most

From the 50 most recent Google reviews
Experience
Fast response33Clear communication18Professional staff14Friendly staff11Punctual service8Estimates and quotes6Thorough work6Knowledgeable staff3
Services mentioned
Water damage cleanup17Structural drying8Sewage cleanup4Odor removal3Content moving3

Counts show how many recent reviews mention each item. Aggregated from real customer reviews only.

Most Recent Reviews

Meg M
Jul 12, 2026

*****DO NOT USE THIS COMPANY for anything. They are dishonest thieves. They said they were "movers" too, which is not true. They are frauding insurance companies. They moved our stuff into their warehouse unwrapped and damaged. They "lost" my sons headboard, damaged his desk, "lost" games, brand new items in boxes. All of our belongings came back smelling like smoke and pot. They lied about how many fans they used and humidifiers. Be wise and think twice about using them or you will wind up taking them to court too. Pics below don't even do justice to how bad their services are. They even put one item by itself in boxes so they could charge for the boxes. Stay far away!! State Farm has now stated they commit insurance fraud 😒 😑 🙄 stay away!!

Meagan Mullen
Jun 27, 2026

Terrible experience. Insurance fraud and bad work. They claimed so many fans and had 2-3 that worked. Had to text the owner Benjamin and Brandon asking why we didnt have a fan in our crawl space for 6 days. Have them on camera abusing our furniture, talking about doing bad things, and didn't even tarp or humidify our place. Big issues...stay far away. They don't even answer my attorneys calls. ...beware...they are not good people...they said movers would be moving our furniture I have suh contractors and employees of mine..(apparently Christine his wife is the moving company??)..it was a work van and we have video of them throwing our items unwrapped into their vehicles...not moving trucks 🚚 Even put boxes on boxes to charge for more boxes!!! Then didnt show back up with even my sons headboard to his bed and said our furniture was broken...sucks when insurance fraud catches up to you...bad bad karma. They left my coffee table in the rain while they smoked and then put it in the POD we had to pay extra for, from another company because they couldn't supply photos or our furniture after 6 requests!!!! Run dont walk from this company...more to come!! Even their counter parts like Valley construction text me that they are fraud.

Heather Mantell
Jun 5, 2026

Matt and Tony were very quick and professional. They were very patient with my kids and dog. Our family situation is unique in that my kids are disabled and they were very kind and caring about it. Even when I was stressed. Thank you.

Phil D
Apr 17, 2026

Joe and his team were fantastic. Fair pricing and great understanding of the issue at hand and how to solve it. Very trustworthy and we extremely recommend him.

Mark Nielsen
Apr 15, 2026

Trey, Kama, Eller came to my house after a flood. They’re very professional if you have a flood I would recommend using this company.

About 911 Restoration of Salt Lake City

911 Restoration of Salt Lake City is a restoration provider based in West Valley City, Utah, with an address listed at 3690 S 500 W, South Salt Lake, UT 84115. The company focuses on water damage restoration and fire damage restoration, and it advertises around the clock availability for emergency situations. Business hours are listed as open 24 hours every day, reflecting a readiness to respond when unexpected damage arises.

For water damage incidents the company emphasizes emergency response to clean up after floods and pipe bursts, in line with its business description. Local property owners can expect services that address immediate hazards and begin the remediation process, including water removal, drying and dehumidification, and sanitary cleanup to limit further harm. Prompt action is important after a water event, and the team positions itself to respond at any hour to reduce long term damage and support homeowners through the initial recovery steps.

Fire damage restoration is another core offering, and work in this area generally involves stabilizing affected spaces, removing soot and residues, addressing smoke odor, and taking steps to protect salvageable belongings. Restoring a property after fire requires coordinated cleanup and careful attention to both visible damage and underlying issues such as lingering odors and soiling. Clients can expect professionals to focus on bringing spaces back toward habitability and preparing them for any needed repairs.

Customer sentiment reflected across review feedback highlights responsiveness, clear communication, and professionalism. The business holds a Google rating of 4.3 based on 95 reviews, and many customers comment positively on the team’s ability to arrive quickly, work efficiently, and communicate throughout the process. Reviewers also note compassion and patience when households include children or pets, and they describe feeling comfortable with the crews that performed the work. Those themes indicate that many callers value both the technical cleanup and the customer service during stressful situations.

Because emergencies can happen at any time, 911 Restoration of Salt Lake City advertises 24/7 emergency availability and a readiness to mobilize on short notice. For homeowners and property managers facing sudden water or fire damage, that around the clock posture is intended to offer timely mitigation and to limit escalation of damage overnight or over a weekend. The company’s stated services and hours convey an emphasis on immediate response and continual accessibility.

Overall, the business presents itself as a local restoration option for water and fire incidents, prioritizing fast emergency response and thorough cleanup work. Property owners seeking help after flooding, pipe failures, or fire-related damage will find a team that markets itself as available at any hour and that has earned a number of positive customer impressions for its responsiveness and communication, as reflected in its online rating.

Services Offered

Water Damage Restoration
Extraction, drying, and repair.
Fire Damage Restoration
Structural repair and cleanup.
Smoke Odor Removal
Deep cleaning and deodorization.
Mold Remediation
Safe removal and prevention.

Credentials & Certifications

  • State LicensedNot verified by Restoringly
  • Fully Insured

IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.

Photos

911 Restoration of Salt Lake City photo911 Restoration of Salt Lake City photo

Frequently Asked Questions

What services does 911 Restoration of Salt Lake City offer?

911 Restoration of Salt Lake City offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the West Valley City, UT area.

Does 911 Restoration of Salt Lake City offer 24/7 emergency service?

Yes. 911 Restoration of Salt Lake City is available 24 hours a day, 7 days a week for emergency response.

How is 911 Restoration of Salt Lake City rated by customers?

911 Restoration of Salt Lake City holds 4.3/5 on Google from 95 reviews, 2.8/5 on Yelp, a A+ grade from the Better Business Bureau.

Is 911 Restoration of Salt Lake City licensed and insured?

911 Restoration of Salt Lake City states on its website that it is insured.

What areas does 911 Restoration of Salt Lake City serve?

911 Restoration of Salt Lake City serves West Valley City, UT and the surrounding area, operating from 3690 S 500 W, South Salt Lake, UT 84115.

How do I contact 911 Restoration of Salt Lake City?

Call (801) 348-6738, visit their website, or request a free quote through Restoringly using the form on this page.

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