Company Facts
Reviews Across the Web
Aggregated rating of 4.6/5 from 21 reviews across platforms.
Most Recent Reviews
Exceptional, quick service when I had a pipe burst in the attic that streamed water all the way to my basement for several days while I was on vacation-from beginning to end— they were there immediately once contacted by my insurance broker & kept me informed every step of the way! Well done & Thank You!
Our experience with 911 was great - they were responsive and provided expert advice on how to proceed, and worked with us on what was in our comfort zone. Special shoutouts to Jasmine and Nate, who were absolute gems to work with. Jasmine was responsive, flexible, and provided great customer service; Nate was charismatic, extremely knowledgable, and is just a guy you know you can trust.
911 Restoration was so responsive when I had called them for a leak in our house. They worked and clarified everything with my Insurance and everything was so smooth. Happy with their service.
Pipe burst during December 2022 freeze in Central VA. All of the remediation companies in the area had long wait lists, weeks long wait lists for service. Made a call to 911-Restoration and they responded within 24 hours with water removal; and set up of equipment. Nice job!
Call Thursday afternoon, team arrived early Friday! Excellent attention to our needs, professional service to get right on the problem. Strongly recommend 911Restoration due to their customer support and detailed efforts to solve the problems. My recommendation is call them first and watch success happen!
About 911 Restoration of Richmond
911 Restoration of Richmond serves homeowners and property managers in Richmond, Virginia from its local office at 711 Hospital St. The company focuses on water damage restoration and fire damage restoration, and it is available 24 hours a day for emergency calls. Customers evaluating local providers will see a Google rating of 4.6 based on 21 reviews, reflecting a generally positive reputation in the community.
Water damage restoration for local properties typically begins with a prompt assessment to locate sources of leaks or standing water, followed by mitigation steps to limit further damage. The team responds to events such as household leaks and burst pipes, deploying drying equipment and dehumidification to remove moisture from affected materials. Work often involves using air movers and dehumidifiers to accelerate drying, and taking care to document conditions and communicate next steps so homeowners understand what will happen in their homes.
Fire damage restoration addresses the physical and environmental effects of smoke, soot and fire on structures and contents. For property owners this generally means an initial inspection to determine the extent of fire and smoke damage, stabilization of the site where needed, cleanup of soot and residues, and steps to reduce lingering odors. The goal is to make the property safe and begin the recovery process in a manner that considers both structural needs and the personal belongings of residents.
Emergency response and clear communication are central to how the company presents its services. Being reachable around the clock allows for rapid deployment when an incident occurs, and customers have noted responsiveness and timely arrival. The company also coordinates with insurance representatives and brokers when requested, helping to clarify coverage questions and to streamline the process of documenting damage for claims. Throughout mitigation and restoration, the emphasis is on keeping property owners informed about progress and options.
As a local restoration resource, 911 Restoration of Richmond emphasizes practical assistance for those facing stressful situations at home. The combination of emergency availability, hands-on mitigation using drying equipment, and a focus on communication is reflected in online customer feedback. Prospective clients who need water or fire damage help can contact the Richmond location directly at 711 Hospital St for immediate response and to discuss the next steps for their property.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
We have not yet verified licensing or insurance for this company. Ask them directly for proof of license and insurance before hiring.
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Frequently Asked Questions
What services does 911 Restoration of Richmond offer?
911 Restoration of Richmond offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Richmond, VA area.
Does 911 Restoration of Richmond offer 24/7 emergency service?
Yes. 911 Restoration of Richmond is available 24 hours a day, 7 days a week for emergency response.
How is 911 Restoration of Richmond rated by customers?
911 Restoration of Richmond holds 4.6/5 on Google from 21 reviews, 3.5/5 on Yelp.
Is 911 Restoration of Richmond licensed and insured?
Restoringly has not yet verified licensing, insurance, or certifications for 911 Restoration of Richmond. Ask them directly for proof before hiring.
What areas does 911 Restoration of Richmond serve?
911 Restoration of Richmond serves Richmond, VA and the surrounding area, operating from 711 Hospital St, Richmond, VA 23219.
How do I contact 911 Restoration of Richmond?
Call (804) 529-8052, visit their website, or request a free quote through Restoringly using the form on this page.
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