Company Facts
Reviews Across the Web
Aggregated rating of 4.5/5 from 162 reviews across platforms.
What customers mention most
From the 50 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
This company is top notch. Every employee from the project manager (Arealius) to all the crew members were professional, hardworking, respectable and kind. Their knowledge and expertise were superior. They helped us through an extremely difficult time with water entering our finished basement. While the process takes time, every step from removing carpet, tile, sheetrock, baseboard as well as days of drying out, checking on equipment and testing for moisture went smoothly. They are also experienced working with insurance companies and contractors which just adds to relieving stress on the homeowner. Highly recommend this company.
Richard Brown was our project manager and the moment my husband and I met him - right off the bat he was SO friendly, professional, and helpful answering every question with grace and patience. I might've asked the same question again and again and he always answered with patience. He kept saying over and over again "don't worry about it we will take care of you guys." We felt so at peace during such an uncertain time of our home being flooded and having to be displaced from our home for almost half a year. Richard ALWAYS answered every phone call, text and email promptly even though I'm sure he was loaded with lots of other clients. His team of guys worked tirelessly in extremely hot temperatures and were always so kind and professional. They never got annoyed with my kids that were very curious to watch them every step of the way. Richard thank you from our family to you for everything we appreciate your help a ton!!
Chris and Melvin have been awesome to work with. Patrick Frank did a great job starting out the dry out process. Scott has been amazing. Shlomit is a delightful person and so wonderful to work with my husband calls her the little angel.
Avoid this company. Absolute TERRIBLE customer service and project management. I am absolutely blown away with how poor this company does work and somehow has good reviews. Please, save your time and money and find someone else. If I could give a negative star review, I would.
Avoid this company if you can. I just witnessed one of their drivers blow through a full red light and drive recklessly down Burnside for miles. Customer service was slow and I couldn’t even get through to the local office. I will never contact this company again if this is how their employees act in public.
About 911 Restoration of Portland
911 Restoration of Portland is a fast-responding restoration company serving Portland, Oregon from its location at 5821 SE Powell Blvd, Portland, OR 97206. The team focuses on water damage restoration, mold remediation, and fire damage restoration, and is available 24 hours a day, seven days a week for emergencies. The business is described on Google as professional and fast-responding, with friendly staff and crews, and maintains a 4.5 rating based on 162 reviews. Local property owners can expect a company that emphasizes prompt arrival and steady communication when urgent issues arise.
For water damage restoration, 911 Restoration of Portland provides emergency response to remove standing water and begin the drying and stabilization process. Services for homeowners and property managers typically include initial assessment, water extraction, and deployment of drying equipment to limit further damage to floors, walls, and personal belongings. The goal of these actions is to reduce the risk of ongoing problems such as structural damage or secondary microbial growth, while keeping property owners informed about each step of the response.
When mold remediation is needed, the team focuses on identifying affected areas, containing the problem to limit spread, and removing or remediating visible mold growth. Mold work generally involves thorough inspection, targeted cleaning or material removal, and efforts to address moisture sources so future growth is less likely. Throughout the remediation process, the company strives to communicate schedules and findings clearly, helping property owners understand both the immediate work and the follow-up needed to maintain a healthy indoor environment.
Fire damage restoration services address the unique combination of water, smoke, soot, and structural impacts that follow a fire. The company works to assess damage, remove soot and smoke residues, and clean or stabilize affected spaces to prevent further deterioration. Restoration for fire-impacted properties often requires coordinated cleanup and restoration steps, and 911 Restoration of Portland is described by customers as attentive to those logistical needs, assisting where possible with connections to contractors and trades needed to repair plumbing, flooring, cabinetry, and other damaged elements.
Customer feedback highlights consistent themes of professionalism, clear communication, and empathetic service. Reviewers frequently note quick arrival times for emergencies, patient explanations of each phase of work, and crews that are respectful and conscientious while on site. That combination of prompt response and steady communication helps owners and tenants feel reassured during stressful incidents, and contributes to the company’s positive reputation in the Portland area.
Available around the clock for emergency calls, 911 Restoration of Portland presents itself as a local resource for property owners facing water, mold, or fire problems. Prospective clients in Portland can expect a team that prioritizes quick action, practical restoration steps relevant to the situation, and ongoing communication to guide them from the initial emergency through cleanup and remediation.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
- IICRC CertifiedSelf-reported, not verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
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Frequently Asked Questions
What services does 911 Restoration of Portland offer?
911 Restoration of Portland offers water damage restoration, mold remediation, fire damage restoration, smoke damage removal in the Portland, OR area.
Does 911 Restoration of Portland offer 24/7 emergency service?
Yes. 911 Restoration of Portland is available 24 hours a day, 7 days a week for emergency response.
How is 911 Restoration of Portland rated by customers?
911 Restoration of Portland holds 4.5/5 on Google from 162 reviews, 3.0/5 on Yelp.
Is 911 Restoration of Portland licensed and insured?
Restoringly has not verified licensing or insurance for 911 Restoration of Portland, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.
What areas does 911 Restoration of Portland serve?
911 Restoration of Portland serves Portland, OR and the surrounding area, operating from 5821 SE Powell Blvd, Portland, OR 97206.
How do I contact 911 Restoration of Portland?
Call (503) 461-7684, visit their website, or request a free quote through Restoringly using the form on this page.
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