Company Facts
Reviews Across the Web
Aggregated rating of 4.9/5 from 106 reviews across platforms.
What customers mention most
From the 35 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
Awesome!
Attentive
We have been dealing with a mystery smell in our upstairs bathroom and were worried that it may be due to mold (amongst other concerns in our home). When I spoke with 911 Restoration, they immediately sent out an inspector, Rusty, who thoroughly examined every portion of our house where moisture could be a risk. At that point in time, all readings showed normal humidity with no concerns. I appreciate his honesty because he could have easily told me that we had many trouble spots that needed their work, and I would have paid for it. Fast forward a few months and the smell remains in the upstairs bathroom without diagnosis. I called 911 Restoration again, and they immediately scheduled for another inspection. Within an hour, Chad, the owner of 911 Restoration, called me to schedule a time when he personally could come out in hopes of having the most expert advice available. An emergency came up on that Friday afternoon, so he rescheduled for first thing on Saturday morning. I felt like that went above and beyond the call of duty - not only to take direct ownership of the inspection but to pursue it on a weekend. In the end, it sounds like we need a plumber to work on a p-trap issue, so again, 911 Restoration isn't profiting from us. Truly an exceptional experience- honesty, integrity, and personal ownership in a day and age when those things are rare. I have nothing but praise for them and would not hesitate to hire them in the future.
Great company that gives back
I saw the community outreach they were doing at a baseball game. I think that is so nice
About 911 Restoration of Northwest Arkansas
911 Restoration of Northwest Arkansas serves the Springdale community from its location at 5480 Hailey Ave Suite B, Springdale, AR 72762. The company focuses on water damage restoration and fire damage restoration for local property owners, and is available around the clock for emergency response. Their Google presence reflects strong customer satisfaction, with a 4.9 rating based on 106 reviews, and their doors are open 24 hours a day, every day of the week to respond to urgent situations.
For local homeowners and business operators facing water intrusion, the team concentrates on rapid mitigation to limit damage and stabilize conditions. Typical water damage restoration work involves identifying the source, extracting standing water, and deploying drying and dehumidification equipment to protect structural elements and contents. Technicians also take steps to reduce the risk of secondary issues, such as mold growth, and to document conditions for customers and their insurance carriers when needed. Responding quickly is central to protecting a property, and the company emphasizes emergency availability as part of that response.
When fire affects a property, restoration needs extend beyond visible burn marks. Fire damage restoration commonly includes securing the scene to prevent further loss, removing soot and residues, addressing smoke odor, and beginning the cleanup and stabilization process. Care for personal items and sensitive materials is often part of the effort, along with coordinated steps to return occupied spaces to safe and serviceable condition. The firm positions itself to assist property owners through these stages, with attention to both structural concerns and contents restoration.
Customers’ comments highlight consistent themes of clear communication, responsiveness, and careful workmanship. Reviewers frequently note that staff members are professional and easy to work with, and that communication during projects helped set expectations and provide reassurance. Attention to detail and a focus on quality work also appear repeatedly in customer feedback, and the company is described as taking ownership of the work they perform and treating properties with care.
The company also works cooperatively with other professionals in the field, supporting larger projects and coordinating with industry partners when circumstances call for additional resources. This collaborative approach helps ensure that projects proceed efficiently when multiple contractors or specialized equipment are required. For property owners, that means access to practical solutions and smoother handoffs between mitigation and any follow-on trades.
Overall, 911 Restoration of Northwest Arkansas presents itself as a resource for Springdale residents and business owners dealing with water and fire emergencies. With around-the-clock availability, a strong online rating, and a service focus on mitigation, cleanup, and restoration, the company aims to help stabilize affected properties and guide customers through the immediate recovery process.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
- IICRC CertifiedSelf-reported, not verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
Photos
Frequently Asked Questions
What services does 911 Restoration of Northwest Arkansas offer?
911 Restoration of Northwest Arkansas offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Springdale, AR area.
Does 911 Restoration of Northwest Arkansas offer 24/7 emergency service?
Yes. 911 Restoration of Northwest Arkansas is available 24 hours a day, 7 days a week for emergency response.
How is 911 Restoration of Northwest Arkansas rated by customers?
911 Restoration of Northwest Arkansas holds 4.9/5 on Google from 106 reviews, 5.0/5 on Yelp.
Is 911 Restoration of Northwest Arkansas licensed and insured?
Restoringly has not verified licensing or insurance for 911 Restoration of Northwest Arkansas, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.
What areas does 911 Restoration of Northwest Arkansas serve?
911 Restoration of Northwest Arkansas serves Springdale, AR and the surrounding area, operating from 5480 Hailey Ave Suite B, Springdale, AR 72762.
How do I contact 911 Restoration of Northwest Arkansas?
Call (479) 223-5148, visit their website, or request a free quote through Restoringly using the form on this page.
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