Company Facts
Reviews Across the Web
Aggregated rating of 4.7/5 from 67 reviews across platforms.
What customers mention most
From the 48 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
Great service prompt, and took care of the problem, highly recommend. Patrick was great!
Olympic level flood in my basement. Kitty litter floating by, everything else was under water. Patrick came THE SAME DAY I called and were here removing the mess, decontaminating and cleaning the floor. Major sigh of relief there. They installed multiple fans and a dehumidifier leaving it in place for 5 glorious days. My basement was dry as can be. All they left for me to handle was putting things in place, on a raised surface! Really professional, and nice to boot! Should I ever need this done again I will be contacting Patrick and his team. Bravo the 911 professional's!
Patrick and team were out within a hour of my call after my finished basement flooded. They were amazing to work with. Incredibly communicative and super quick! He eased some of the burden from having our home torn apart and worked with our insurance company to get the claim going. He was amazing through the whole process and his team had the drywall and carpeting removed in a single day! Would definitely call them again if I ever encounter another issue.
We woke up and found that the discharge pipe of our sump pump had broken and was gushing muddy water, flooding our utility room. We called Patrick immediately. It was 5am and he picked up right away. He took a look and recommended a plumber who fixed the issue, and then he had someone come back the same day and cleaned it so thoroughly, it looked cleaner than the day we moved in. He put in a dehumidifier and had that going until everything was fully dry. 911 Restoration went above and beyond. I won't hesitate to call them again when these home issues happen again.
Coming home from vacation to a basement flooded with water was one of the most stressful moments of my life. We were overwhelmed and had no idea where to start—until we called 911 Restoration of Metro Detroit North. From the very first call, they made everything simple. They answered on a weekend and sent a team that same night to assess the damage. Zach, Jarred, and Josh were incredible—they walked me through exactly what needed to be done, explained the process clearly, and made sure I felt informed every step of the way. The next day, I received a detailed quote, and they jumped right into mitigation. Throughout the entire process, they stayed in constant communication, worked with our insurance company, and handled every detail with professionalism and care. They didn’t just fix the damage—they gave me peace of mind. Their kindness, expertise, and dedication went above and beyond anything I expected. If you ever face an emergency in your home, call 911 Restoration of Metro Detroit North. I can’t recommend Zach and his team highly enough—they turned a nightmare into a smooth, stress-free process.
About 911 Restoration of Metro Detroit North
911 Restoration of Metro Detroit North is a disaster-remediation company based in the Sterling Heights area, with a listed address at 1030 N Crooks Rd, Clawson, MI 48017. The team focuses on water damage restoration, mold remediation, fire damage restoration and smoke damage cleanup, and also provides remodeling to help properties recover after a loss. The business operates around the clock, seven days a week, and maintains a 4.7 Google rating from 67 reviews, reflecting a consistent track record in the local community.
When water intrusion happens, rapid action matters. For local property owners this typically begins with emergency response and mitigation to stop ongoing damage, followed by water extraction, drying and dehumidification to stabilize affected spaces. Structural drying and moisture monitoring are part of returning materials to safe levels and limiting the likelihood of secondary problems. Restoration work can include cleanup, removal of unsalvageable materials and coordinated repairs so occupants can get back to normal use as quickly as possible.
Mold remediation services address visible mold and underlying moisture issues that allow mold to grow. A practical remediation approach involves identifying the source of moisture, containing affected areas to prevent spread, removing contaminated materials when necessary, and cleaning or treating surfaces to reduce health and property risks. Post-remediation steps often focus on drying and moisture control to help prevent recurrence, and clear communication about the scope of work helps homeowners understand what was addressed and why.
Fire damage restoration and smoke cleanup involve both removal of fire residues and restoration of the property to a functional state. Cleanup work can include soot and residue removal, odor control measures and cleaning of affected surfaces and belongings where feasible. Stabilization measures after a fire are followed by repairs and rebuilding, and the remodeling services offered help restore living and working spaces that have been damaged by fire, smoke or the efforts to extinguish a blaze.
As an emergency service provider, the company emphasizes responsiveness and availability. Being open 24 hours a day, seven days a week means teams can be dispatched at any hour to begin mitigation work, which is often critical to limit long-term damage. The business presence in the Metro Detroit North area positions it to serve Sterling Heights and surrounding communities with prompt remediation and restoration attention when disaster strikes.
Customer feedback contributes to the company profile and the overall rating on Google suggests many clients have had positive outcomes. Reviews commonly highlight responsiveness and clear communication during stressful events, which complements the practical restoration services offered. For property owners facing water, mold, fire or smoke incidents, the firm presents itself as a local, around-the-clock option for mitigation, cleanup and rebuilding support.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
We have not yet verified licensing or insurance for this company. Ask them directly for proof of license and insurance before hiring.
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Frequently Asked Questions
What services does 911 Restoration of Metro Detroit North offer?
911 Restoration of Metro Detroit North offers water damage restoration, mold remediation, fire damage restoration, smoke damage removal in the Sterling Heights, MI area.
Does 911 Restoration of Metro Detroit North offer 24/7 emergency service?
Yes. 911 Restoration of Metro Detroit North is available 24 hours a day, 7 days a week for emergency response.
How is 911 Restoration of Metro Detroit North rated by customers?
911 Restoration of Metro Detroit North holds 4.7/5 on Google from 67 reviews, 1.0/5 on Yelp, a B grade from the Better Business Bureau.
Is 911 Restoration of Metro Detroit North licensed and insured?
Restoringly has not yet verified licensing, insurance, or certifications for 911 Restoration of Metro Detroit North. Ask them directly for proof before hiring.
What areas does 911 Restoration of Metro Detroit North serve?
911 Restoration of Metro Detroit North serves Sterling Heights, MI and the surrounding area, operating from 1030 N Crooks Rd, Clawson, MI 48017.
How do I contact 911 Restoration of Metro Detroit North?
Call (586) 232-0172, visit their website, or request a free quote through Restoringly using the form on this page.
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