Company Facts
Reviews Across the Web
Aggregated rating of 5.0/5 from 48 reviews across platforms.
What customers mention most
From the 39 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
Excellent work done by Matt and his team. They were very communicative, friendly, professional and did a very good job restoring our kitchen. They handled all of the communication between insurance and other 3rd parties involved and made everything very easy. Very good company and we will definitely be working with them in the future!
I had water damage from my upstairs bathroom to downstairs 911 Restoration took care of drying the walls and floors and replacing them, painting and everything was a job well done. GREAT CUSTOMER SERVICE.
Thank you 911 restoration. You did a fantastic job getting the sewage out of my basement and sanitizing it. It looks and smells great now. I appreciate you and your team Matt. Thanks again
I just can not get over how fast the team was here to help me. They were so nice and knew just what I needed. Such a great team they make. Thank you Matt
Matt and his team are very knowledgeable and helpful! 100% recommend! 👍🏼
About 911 Restoration of Metro Detroit East
911 Restoration of Metro Detroit East provides water and fire damage restoration services from its base in Detroit, Michigan, at 17430 Ecorse Rd, Allen Park. The team is available around the clock for emergencies, and maintains 24 hour operations every day of the week. Local property owners rely on the company for rapid response when unexpected water or fire incidents occur, and clients have rated the business highly, reflected in a five star Google rating from 48 reviews.
When water intrusion strikes, prompt action is critical. The company’s water damage restoration work typically includes fast arrival to assess the scene, water extraction and drying, and steps to limit further structural and content damage. Priorities for homeowners and business operators often include removing standing water, drying and dehumidifying affected areas to prevent secondary damage, and taking practical measures to reduce the risk of mold and lingering odors. For tenants and property managers, the process also involves clear communication about next steps and timelines so property occupants can make informed decisions during a stressful time.
Fire damage restoration likewise requires a coordinated approach to return a property to safe and habitable condition. Services generally involve careful removal of soot and smoke residues, deodorization, cleaning or salvage of affected contents where possible, and stabilization of damaged structures. Addressing both visible destruction and hidden issues caused by smoke and heat helps minimize long term impacts. For many owners, the goal is not merely to repair but to restore a comfortable, clean living environment as efficiently as possible while navigating the many logistical details that follow a fire.
Across both types of emergencies, the company emphasizes responsiveness and professionalism. Reviewers have noted that crew members show compassion and treat customers’ homes with respect, helping to ease the disruption that comes with disasters. Clients also report clear, practical guidance through the restoration process, and that teams work diligently to keep projects moving, including interacting with insurance companies when needed to help streamline communication and paperwork.
Attention to cleanliness and sanitation is a recurring theme in customer feedback. For property owners concerned about health risks after water or fire damage, measures to sanitize affected areas and reduce the potential for mold growth are an important part of the recovery. The company’s approach focuses on restoring safe conditions while minimizing inconvenience, whether a single-family home, rental unit, or small commercial property such as a childcare center.
For Detroit-area residents and businesses facing water or fire emergencies, 911 Restoration of Metro Detroit East presents itself as a 24/7 resource that combines prompt action with client-focused care. The company’s consistently positive online reviews reflect a pattern of fast responses, professional conduct, and an emphasis on restoring properties with attention to both technical needs and the human side of recovery.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
- IICRC CertifiedSelf-reported, not verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
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Frequently Asked Questions
What services does 911 Restoration of Metro Detroit East offer?
911 Restoration of Metro Detroit East offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Detroit, MI area.
Does 911 Restoration of Metro Detroit East offer 24/7 emergency service?
Yes. 911 Restoration of Metro Detroit East is available 24 hours a day, 7 days a week for emergency response.
How is 911 Restoration of Metro Detroit East rated by customers?
911 Restoration of Metro Detroit East holds 5.0/5 on Google from 48 reviews, a B- grade from the Better Business Bureau.
Is 911 Restoration of Metro Detroit East licensed and insured?
Restoringly has not verified licensing or insurance for 911 Restoration of Metro Detroit East, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.
What areas does 911 Restoration of Metro Detroit East serve?
911 Restoration of Metro Detroit East serves Detroit, MI and the surrounding area, operating from 17430 Ecorse Rd, Allen Park, MI 48101.
How do I contact 911 Restoration of Metro Detroit East?
Call (313) 763-3103, visit their website, or request a free quote through Restoringly using the form on this page.
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