Company Facts
Reviews Across the Web
Aggregated rating of 4.9/5 from 52 reviews across platforms.
What customers mention most
From the 49 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
Absolutely the best! Andy, and his crew are exactly who you hope will show up at your house within 30 minutes of a major flood. They are knowledgeable, experienced, remarkably calm, friendly, and trustworthy, and they go above and beyond to make an unfortunate situation as easy as possible. They’ve also been in contact with the insurance company throughout the process, which has been extremely helpful in a situation like this.
I don't think I've met a nicer guy. Andy was so kind in a time of distress. He is calm, knowledgeable, and efficient. He and his crew took control of everything and gave the best advice when it comes to insurance. What started as a disaster, ended up being a wonderful experience. HIGHLY RECOMMENDED!!!!!
704 Restore was wonderful to work with during a very stressful time! Andy went above and beyond as we navigated the process of clean up and restoration. It was clear from our first meeting that we were in good hands and that Andy was going to help us navigate the process! Andy and his crew are honest and trustworthy. They worked hard and finished the job. Can’t recommend him enough! Hoping we never need his services again but he’d be my first call if I ever did. He made working with our insurance a manageable process.
We had a pipe that clogged that created quite the water problem as the water from the clogged pipe went behind the wall instead of where we could visually see the water. Our neighbor, who just went through their own water pipe breakage, told us to call Andy. The best advice we have ever listened to! Andy worked with our insurance company, coordinated the contractors for both the demolition and reconstruction. He literally took the stress away! I highly recommend 704 Restore for any type of home issue you are having. If you are looking for an honest/knowledgeable project manager for your home/insurance repair, you cannot go wrong with 704 Restore!!
We were a little over 3 weeks out from closing when one of my clients' had their entire first floor flood from a toilet that overflowed. Built Restoration was on site within 2 hours of the initial call with the manpower and equipment to start the restoration process. They had to remove wet hardwood floors, carpet and pad, toilets, and cabinets. My client was heart broken to say the least. The next day when we called the buyer and explained what had happened they wanted to see for themselves. When the buyer came out to see the property damage Andy with Built Restoration was on site and explained exactly how the process would work and also had a detailed copy of the estimate for them. Not only did they dry the house out and make all the repairs they saved the day for both the buyer and seller. I'd like to say that the closing still happened on schedule but it didn't-we ended up closing about two+ weeks after the initial date. I can say though that I don't think it could've happened any more efficiently or better than it did-even the adjuster from the insurance company commented that he never would've thought that the house could've been put back together as quickly as it did (and he said he see's a lot of damage). Fantastic company-Fantastic communication
About 704 Restore
704 Restore is a Charlotte based restoration specialist serving homeowners and property managers from its location on Chastain Avenue. The company focuses on returning properties to safe, livable condition after damaging events, with services that include water damage restoration, mold remediation and fire damage restoration. Their Google Business listing also identifies storm and flood recovery among the types of damage they address, reflecting a broad readiness to respond to a range of residential and light commercial losses.
Available around the clock, 704 Restore maintains 24 hour availability for emergency calls every day of the week. That immediate-access approach is a frequent theme in customer feedback, with many noting fast response times and an ability to mobilize crews quickly after leaks, storms or other urgent situations. For local property owners, that means help can arrive outside usual business hours to begin mitigation, limit further damage and begin the documentation process needed to move toward recovery.
When water damage occurs, the company provides the core steps that property owners typically need, from initial assessment and mitigation through drying and repair coordination. Technicians evaluate affected areas, remove standing water, set up drying equipment and monitor moisture levels until structures and contents reach safe thresholds. They also work to control the affected area and keep occupants informed about the schedule, scope and expected outcomes of the drying and restoration work.
Mold remediation services focus on identifying mold growth, controlling spread and returning indoor environments to healthier conditions. That work generally includes assessment of contamination, containment to prevent cross contamination, removal of affected materials where necessary and thorough cleaning of remaining surfaces. Along the way, the team documents conditions and treatments, and communicates with homeowners about steps to reduce recurrence after remediation is complete.
Fire damage restoration at 704 Restore encompasses cleanup and stabilization of spaces affected by fire, smoke and soot, as well as coordination for reconstruction of damaged areas. The process typically begins with securing the property, assessing structural and cosmetic damage, and performing soot removal and odor control measures. Throughout fire response and repair, the company works with property owners to prioritize salvageable items and restore the home in a sequence that minimizes disruption to daily life.
Customers consistently highlight clear communication, timely service and help navigating insurance interactions as strengths of the team. With a Google rating of 4.9 based on 52 reviews, 704 Restore presents itself as a locally focused restoration partner that emphasizes responsiveness and thorough documentation. Homeowners in Charlotte who need emergency assistance or scheduled restoration services can find them at 4913 Chastain Ave #35, Charlotte, NC 28217, with staff available 24 hours every day to respond to urgent needs.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
We have not yet verified licensing or insurance for this company. Ask them directly for proof of license and insurance before hiring.
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Frequently Asked Questions
What services does 704 Restore offer?
704 Restore offers water damage restoration, mold remediation, fire damage restoration in the Charlotte, NC area.
Does 704 Restore offer 24/7 emergency service?
Yes. 704 Restore is available 24 hours a day, 7 days a week for emergency response.
How is 704 Restore rated by customers?
704 Restore holds 4.9/5 on Google from 52 reviews.
Is 704 Restore licensed and insured?
Restoringly has not yet verified licensing, insurance, or certifications for 704 Restore. Ask them directly for proof before hiring.
What areas does 704 Restore serve?
704 Restore serves Charlotte, NC and the surrounding area, operating from 4913 Chastain Ave #35, Charlotte, NC 28217.
How do I contact 704 Restore?
Call (704) 201-6397, visit their website, or request a free quote through Restoringly using the form on this page.
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