24 Hour

After a severe storm caused damage to parts of our roof, siding, and gutters, we contacted this repair company and were impressed by how quickly they responded. The project manager explained the insurance process clearly and kept us updated regularly throughout the repairs, which reduced a huge amount of stress during an already frustrating situation. Compared to contractors we’ve dealt with after past storms, this company felt much more organized and dependable. The repairs were completed professionally, materials matched well with the original exterior, and the house now looks even better than before the damage happened.

I don't often write reviews but I felt I needed to share some of our story to protect others from using 24 Hour Restoration and Action Plumbing. I made a huge mistake when I called Action Plumbing and then they called 24 Hour Restoration (I guess they are the same owners or working together in some manner.). This was all the result of a simple leak from our 1/2 bath. We have cameras showing them not following instructions from a supervisor and even not completing some of the work they charged us for. They scared my wife into signing a form giving them permission to rip out the tile and treat for mold (the leak was new and no reason for all the costs). They wanted about $8K to rip out the tile and replace for a 1/2 bath. Huge waste of money. Did a horrible job with horrible customer service (said they would come and would never show up, etc.). I could go on and on. One of the pictures I attached shows pieces of tile that went down our vent and toilet pipe. We ended up paying another company $500 just to clean the toilet pipe (including replacing a section of the pipe). I would highly recommend staying away from this company as they are not ethical in how they treat customers. Felt like they were just looking for an insurance payout.

Absolutely horrible experience! I had to ask at least 1/2 dozen times for mitigation bill. The mitigation itself was horrible, there was insulation everywhere. The plastic kept falling and causing dust and insulation to get everywhere. We had to literally throw away our area rug, clean our couches constantly (finally gave up till they were done for the most part). Had insulation and dust all over our kitchen (in cub bards, somehow even all over our pans, dishes and silverware). It took 3 weeks to get the rebuild started then another 2 weeks until done. Month and a half later and we are still not happy with the work. The paint was not the same finish as what we originally had and the wood was a different color and type as what our cabinets are. When we finally got the mitigation bill they tried saying we had the machines longer than we did. It was stated and billed that we had more machines than we did. The pictures that were sent to me and my insurance adjuster were not even my house. They tried billing more than industry standard, charged for services that were not rendered or included in the standards for the job at hand. So to say the least the work was crappy and tried billing fraudulent services be weary of this company. I wouldn’t suggest them to my worst enemy! Nightmare to work with! Not a very honest company.

PT was incredible to work with! Very chill and helpful, and thorough in the work he was doing. He explained everything clearly and was seamless in working together! Would highly recommend!

PT was great and provided friendly service. They answered all our questions very efficiently.