Company Facts
Reviews Across the Web
Aggregated rating of 4.5/5 from 25 reviews across platforms.
Most Recent Reviews
I had a sewage leak that caused my entire condo to flood. Almost all of my flooring, and a good portion of my drywall and baseboards, had to be removed. I took care of the floors myself, but Metro came and did the rest. Things were going great, until I realized they forgot to drain a toilet when they removed it, because it had leaked and was seeping into my days-old flooring. I called and Stephen was here with his equipment going to work in about 20 minutes. He removed the flooring and baseboards (taking great care not to damage anything), set me up with drying equipment, then replaced everything exactly as it was over the course of a few days. Stephen went several steps above and beyond to make sure I was happy with all the work, talking me through everything and answering all my questions. While I wish he didn’t have to come out in the first place, I’m glad Metro has people like him working for them. Dude clearly cares about his customers, and takes pride in his work. Not only did he single-handedly save this 5-star rating, but he’s earned my business for as long as I’m around.
Posting this for my grandfather who loved working with the 24/7 team: I would like to share the very positive experience I had with 24/7 Metro Restoration. I am a senior citizen and have worked with several contractors over the years. However, my recent experience with this company was the best working experience I have ever had with a contractor. I recently had significant water damage at one of my residences. I immediately contacted a real estate professional I know, who recommended 24/7 Metro Restoration. They responded quickly and immediately got to work clearing the affected area, setting up drying equipment, and closely monitoring the situation. Over the next few days, they made several trips to ensure the areas were drying properly and to verify that there was no mold present. Once I was confident the problem had been resolved, I was so impressed with their expertise, work ethic, and communication that I asked them to complete all of the repairs and repaint the affected areas. Thank you to Matthew Kunkel, Atticus Porter, and everyone else involved in the process!
Matt and the entire team with 24/7 is Amazing. From customer experience to the final product they take care of it all. Would highly recommend this company for all your emergency restoration needs!
Matt, Chris and the team at 24/7 are highly experienced and detailed restoration professionals. Great folks to work with! A+
We had a toilet overflow that went through the floor and flowed out to MBR. They were at the house in less than an hour on a Saturday night. The crew was fabulous and I can't say enough good things about them. We would have used them for the further restoration but insurance went with another company. Smiling, polite, respectful, and empathetic. I would use them in a heartbeat!!!! I keep them in my phone.
About 24/7 METRO RESTORATION
24/7 METRO RESTORATION is a Charlotte based water damage restoration company located at 2725 Westinghouse Blvd Suite1000, Charlotte, NC 28273. The company focuses on helping homeowners and property managers recover from water intrusion events, offering around the clock availability for emergency situations. Their presence in the local community is reflected in a Google rating of 4.5 out of 5 from 25 reviews, and their operations are listed as open 24 hours every day of the week to respond to urgent needs.
As an emergency-first restoration provider, 24/7 METRO RESTORATION emphasizes rapid response and clear communication when a property is affected by water. Being available 24/7 means they can be contacted at any hour when a leak, flood, or other water incident occurs, and their approach centers on assessing the situation quickly to limit further damage. Customers describe the company as attentive and responsive, noting that crews arrive prepared to begin mitigation and stabilization as soon as access is available.
Water damage restoration, as delivered by the company, generally involves an initial inspection and damage assessment to determine the scope and sources of moisture. This is followed by water removal and extraction to reduce standing water, structural drying and dehumidification to remove residual moisture, and targeted cleaning and sanitation to address contamination risks. When materials are compromised, selective removal of damaged carpeting, drywall, and baseboards may be necessary. Throughout these steps, moisture monitoring helps guide the drying process and document progress back to a safe condition.
Reviewers consistently point to professional, respectful, and empathetic service from 24/7 METRO RESTORATION, alongside attention to detail in the work performed. The team is frequently described as polite and considerate during stressful situations, taking care to manage the logistics of an emergency restoration with professionalism. While individual experiences vary, the overarching sentiment in customer feedback highlights the company’s focus on client care during disruptive water events and on delivering effective mitigation and restoration work.
Local property owners in Charlotte can expect services geared toward minimizing secondary damage and restoring habitability after water incidents. This includes addressing both obvious flooding and hidden moisture that can affect floors, walls, and structural components. For condominiums, single family homes, and other residential properties, timely mitigation is critical to prevent mold growth and to preserve building materials. 24/7 METRO RESTORATION’s round the clock availability is intended to give property owners a resource to contain damage as soon as an incident is discovered.
For anyone facing a water emergency in the Charlotte area, 24/7 METRO RESTORATION presents itself as a locally based, always-available option focused on water damage remediation and recovery. Their listed address on Westinghouse Boulevard anchors their local presence, and the company’s review profile reflects a pattern of responsive, client-focused restoration work. Property owners seeking immediate assistance are invited to reach out to the company for emergency service and professional handling of water damage situations.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
We have not yet verified licensing or insurance for this company. Ask them directly for proof of license and insurance before hiring.
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Frequently Asked Questions
What services does 24/7 METRO RESTORATION offer?
24/7 METRO RESTORATION offers water damage restoration, mold remediation, fire damage restoration, smoke damage removal in the Charlotte, NC area.
Does 24/7 METRO RESTORATION offer 24/7 emergency service?
Yes. 24/7 METRO RESTORATION is available 24 hours a day, 7 days a week for emergency response.
How is 24/7 METRO RESTORATION rated by customers?
24/7 METRO RESTORATION holds 4.5/5 on Google from 25 reviews.
Is 24/7 METRO RESTORATION licensed and insured?
Restoringly has not yet verified licensing, insurance, or certifications for 24/7 METRO RESTORATION. Ask them directly for proof before hiring.
What areas does 24/7 METRO RESTORATION serve?
24/7 METRO RESTORATION serves Charlotte, NC and the surrounding area, operating from 2725 Westinghouse Blvd Suite1000, Charlotte, NC 28273.
How do I contact 24/7 METRO RESTORATION?
Call (704) 372-1200, visit their website, or request a free quote through Restoringly using the form on this page.
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